Introduction
Rest Easy helps businesses record restroom checks, collect customer feedback and follow operational issues through to resolution. It gives managers a record of who submitted a check, where …
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16 articles
Getting started
Activate your account, create a site and restroom, add your team, assign a sign and record your first check.
Business administration
The structure is Business → Business units → Control Points: your organisation, its sites and the restrooms within each site. For example: Harbour Hospitality → Riverside Hotel → Ground-flo…
Users and permissions
Use named accounts wherever practical. The customer role called Head Office Administrator is the business administrator. An Area Manager can work across assigned units. A Unit Manager manag…
Digital restroom checks
There is no individual cleaner assignment or cover-management requirement. Follow the business's rota and safety procedure; any appropriately authorised staff member can perform a check.
Customer feedback
Customers scan the public feedback QR sign and see the identified business/room. They choose Poor, Okay or Great, can select applicable predefined issues, then select Submit feedback. They …
Issue management
An Open issue has not yet been acknowledged or resolved. Acknowledged means someone has recognised it and begun handling it. Resolved means the recorded corrective action is complete. The s…
Notifications
Notifications support, rather than replace, an agreed response procedure. Recipients depend on current roles, unit assignments and configured policies. A person who loses access should not …
Dashboards and reporting
The management dashboard puts outstanding actions before historical detail. Review the selected sites and dates before interpreting any figure. An unavailable metric is not zero, and an unc…
Signage
Rest Easy signs identify a specific journey and location through their existing secure links. A prepared sign may be valid but unassigned. Assignment to a customer location is a separate au…
Mobile and PWA
Rest Easy works in a supported mobile browser. You can also add it to your home screen where your device supports this. A home-screen app still needs an internet connection and a valid sign…
Subscriptions and Account Management
Your available features, control-point allowance and subscription terms depend on your organisation's agreed Rest Easy plan. Your administrator can review the current account information or…
Security and privacy
Use a unique password and a locked device. Never share an administrator password with cleaning teams or put account credentials in check notes. Rest Easy checks role and assigned locations;…
Troubleshooting
Practical Rest Easy guidance.
Frequently asked questions
Does scanning prove cleaning happened? No. It identifies the operational context; a saved check records an authorised submission. Staff still perform the physical work.
Glossary
Business: your customer organisation. Business unit: a site or location within it. Control Point / CCP: the individual restroom being monitored. Expected-check window: a period in which a c…
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