Troubleshooting

Practical Rest Easy guidance.

Audience: All customer roles

Last reviewed: 2026-11-01

I cannot sign in

1. Open the correct Rest Easy address and use your own account details. Check capitals and accidental spaces.
2. Complete any required password change. Stop repeated guesses.
3. Ask your administrator to check activation and access, or request a replacement setup link. Never send a password to support.

My staff member cannot see a restroom

1. Confirm which account is signed in, especially on a shared phone.
2. Ask an authorised manager to check the person's role and business-unit assignments.
3. Check that the location is active and account access permits the action. Do not grant access to unrelated sites to work around a problem.

The NFC sign does not respond

1. Check phone compatibility, connection and the NFC setting where applicable.
2. Hold the correct antenna area near the sign; try removing a case that may interfere.
3. Tell the manager if the sign is damaged or still fails. Follow the site's temporary procedure; do not invent a saved check.

The QR code will not open

1. Use the normal camera or supported QR reader with a connection.
2. Improve lighting, avoid glare and keep the code unobstructed.
3. Check the destination identifies the right restroom. Ask your manager to review a damaged, retired or incorrectly assigned sign.

My check has not appeared

1. Check the room, location, date filters and local time.
2. Look for Check recorded. A spinner or lost connection does not confirm a save.
3. Keep the page open and ask a manager to inspect room history before starting a fresh submission.

A customer report is missing

1. Confirm the room and date filters, and whether the customer saw the thank-you message.
2. Ask your administrator to check feedback access under your plan.
3. Check ratings separately from issues. A low rating does not automatically create an issue; selected categories matter.

I am not receiving notifications

1. Open the in-app issue or exception record and deal with the real condition first.
2. Check location assignments, browser/device permissions and spam folders. A missed-check pause does not stop customer-issue alerts.
3. Contact Rest Easy with the room, approximate time and expected alert type if the problem persists.

The dashboard looks incorrect

1. Refresh while connected. Check selected sites, date range and timezone.
2. Check schedule coverage. Unavailable or unconfigured does not mean zero.
3. Compare room history with the same period. Send a safe screenshot to support if the discrepancy remains.

I cannot install the app

1. Open Rest Easy directly in Chrome on Android or Safari on iPhone, rather than an embedded browser.
2. Follow the phone installation instructions. Check for device or organisation restrictions.
3. Continue using the browser if installation is unavailable; ask your administrator for help with the device.

I need help with my account

1. Review Subscriptions and your organisation's agreement or invoice.
2. Contact hello@resteasy.ie with your business name and the help needed. Do not place another order to repair an uncertain payment.
3. Include the page, approximate time and a safe screenshot for an application problem. Never send passwords, card details or unrestricted customer exports.

All help articles